Shipping & Returns Policy
At BrickBaseFigs.com, we believe in awesome stuff and even better service.
Shipping
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Processing Time: Most orders ship within 1–3 business days. Custom or made-to-order items may take a bit longer, but we’ll always keep you posted.
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Carriers: We use trusted services like USPS, UPS, or FedEx to get your LEGO® treasures safely to your doorstep.
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Shipping Rates: Calculated at checkout based on your location and selected shipping method. We try to keep it affordable, and sometimes we throw in free shipping surprises.
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Tracking: You’ll receive a tracking number as soon as your order ships so you can follow its journey.
Returns & Exchanges
Not stoked? Let’s fix that.
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30-Day Hassle-Free Returns: If you’re not happy with your item for any reason—even if you just changed your mind—we’ll take it back within 30 days of delivery.
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No Restocking Fees. Ever.
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Condition: Doesn’t have to be perfect. We want you to be thrilled, not stressed.
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Custom Orders: Even those can be returned. Just give us a heads-up first so we can make it right.
We’ll cover return shipping on most domestic orders. Just reach out and we’ll email you a prepaid label.
Our Promise
We’re a small team of LEGO lovers and collectors, just like you. If something’s off, we’ll go out of our way to fix it. No bots, no runaround—just real people making cool stuff and standing behind it.
Need Help?
Email us anytime at support@brickbasefigs.com
Or message us on socials—we’re always around.